Frequently Asked Questions

What is Peekado?
We are a kids’ book subscription service based out of UAE
Why the name 'Peekado'?
We recall ‘Peekaboo’ being one of the most frequently used word with our young son as a baby and toddler.
When it came to thinking about our business, our passion for reading and mindful parenting came together. Peekado is a play on Peekaboo, as in finding what is hidden, either behind the curtains or in the pages of a book. Together, we peek into the world of of books and encourage parents to consider reading as a bonding activity, thus ‘Do’. Peek and Do!
Why did we set up Peekado

Learn about our history on the About Us page

How does Peekado Work?

Please refer to the section above

What if my child is older than 3 years?

We will be adding more age ranges very soon. Please sign up to our mailing list in the footer to stay updated

When will you send my books?

We send most of our deliveries out on the 1st of every month so you will receive the box around the 7th of the month.

If you order by the 10th of the month, we can dispatch the box of the order month within a week’s time. If it is after the 10th then we will be counting the following month as your first subscription month and sending the box on the 1st of the following month.

In the rare case that stocks may not be available or there may be unforeseen circumstances delaying the deliveries we will keep you posted about any such updates.

Can I cancel my order?

Unfortunately after you have signed up for a subscription, we are not able to cancel / transfer or refund your orders.

Can I choose the books myself?
What type of books can I expect?

We work had to include a good variety of picture books, board books, sensory books, lift the flap books so that you and your child have enough variety to stay entertained until their next box.

Do I get to keep the books?

Yes, they are yours!

Are you able to send foreign language books?

Not yet, this is why we capture your spoken languages at registration to consider possible expansion in future.

If I already have the book you've sent me, can I change it?

We don’t offer any returns or exchange once the books have been selected on the system and dispatched.

We will remind you to log into your account on the 20th of every month and check the books coming in your next box. We encourage you to check your existing collection and make sure there are no repeats expected. If the 5 books open for selection also have repeats then please contact us. Missing to do this, you will receive the books selected by us.

Do your prices include VAT?

Yes

Is there an additional charge for postage?

No, our prices include the shipping costs for the duration of the subscription

Do you deliver abroad?

This will depend on the location. Please contact us to discuss this further

How will my books be sent?

By courier, in a cardboard box, and addressed to your child 🙂

Can I ask you to deliver to an alternative address?

We can change your address in the case of moving houses. Please contact us with “Change of Address” in the subject.

What if I don't receive my books?

We will send you a dispatch email with the tracking number details. If you still don’t receive your books then please contact us to investigate this further